Help & FAQs

Enigwatch® has spent the preceding three decades perfecting its wares via meticulous planning, precise execution, the use of only the highest quality materials, and an exceptional eye for aesthetics. By combining robust safety measures with technical know-how and a splash of ingenuity, Enigwatch has developed an expertise in creating designs that will stand the test of time. 

Yes. All Enigwatch winders are compatible with all automatic mechanical watches, including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Vacheron Constantin, and more. Each slot can be independently programmed to match factory winding specs. See recommended TPD Data.

Yes. All replacement parts, motors, locks, hinges, and control panels are covered under 10 Year warranty and replacement are free of charge.

Each winder is virtually maintenance-free. We recommend dust-wiping the interior and exterior monthly and if you need service calibration, please contact our concierge here.

Most automatic (or self-winding) watches stop running after 3 days if left unworn. Watch owners with more than 1 watch or who do not wear their watch daily may not be able to keep their automatic watches winded sufficiently by wearing them alone. If the watch is left dead for too long, the lubricant in-between the watch mechanism will coagulate and dry up, therefore damaging the watch. It is like not turning on your car’s engine for months. An automatic watch whose lubricant has coagulated and dried usually gives resistance when winded by hand, loses accuracy, and has a reduced power reserve. Another reason to use a watch winder is that an automatic watch with complications can take a lot of effort and time to recalibrate, therefore it is a good idea to keep it running.

First of all, determine what watch capacity you need for your watch winder. Take into consideration of your plans to acquire additional watches shortly. Secondly, decide whether you want a watch winder with simple settings where you only choose the rotation direction or a more advanced watch winder with a customizable TPD (turns-per-day). In general, automatic watches that are valuable and luxurious should be wound with customizable TPD winders because you can set the TPD to the optimal winding specification to ensure that your automatic watch’s mechanism is in tip-top shape. 

Each winding box can be independently controlled using an integrated LCD panel where you can set the suitable setting required by your watches. The touchscreen LCD setting panels consist of some settings to control the brightness, the watch line you want to rotate, and the number of TPD (turns per day), up to its direction. It’s also the same place where you can turn on and turn off the winder easily. 

Our winder series uses Mabuchi® Motors. This includes the Yachtline, Virtuoso, Impresario, Centennial collections.

Most of our watch winders can be powered by a hybrid of battery and DC adaptors. When the DC adaptor is plugged in, the power line from the battery compartment is cut-off, and only power from the DC adaptor is in use. When there is a power outage, the battery comes into play to ensure uninterrupted winding. Some models can only be powered by a DC adaptor.

An automatic (or self-winding) watch requires routine maintenance just like a car. A watch needs to be kept in motion in order to maintain health.

Automatic watch owners with many watches cannot wear all of their watches daily because most automatic watches stop working after a few days if left unused. Their watches won't be able to survive the damage as a result, raising the possibility of harm.

A watch will suffer damage if the lubricant in between the watch mechanism coagulates and dries up for an extended period of time. It is comparable to months going by without starting your car. When manually winding an automatic watch whose lubrication has coagulated and dried, there is typically resistance and the watch loses accuracy, and has a reduced power-reserve. Of course, another good reason to use an automatic watch winder is to be able to easily and quickly access your watch, without needing to recalibrate.

Your watches' health may be preserved with the greatest automatic watch winder. The best watch winders are what Enigwatch takes great satisfaction in creating for your unique collection. Please do not hesitate to get in touch with us if you need assistance choosing the best watch winder for your priceless collection.

No, you don’t have to buy our watch winder. But, imagine this: You can display and secure your valuable timepieces (we know for sure they have sky-high prices) in a box made of sturdy wood, which safeguards your watches from being broken. 

The box features advanced technology in winding your automatic watches. We utilize the ultra-quiet Maxon® rotor that smoothens the winding operation. Yes, it means no noise will come out because of this box and you can rest peacefully even if you place this winder near your bed. 

Giving you ease in operating it, the box is equipped with an integrated touchscreen setting panel, where you can control the brightness, the line of the watches placed inside, the turns per day, and up to its directions. What’s more? Some of our winders are equipped with a fingerprint lock system. This means it offers a high-security level that the box that stores your pricy watches are perfectly-secured. 

The cherry on top? All those advantages are packed in a solid box that is passionately designed, showcasing an exquisite and glamorous feel that is perfect to compliment your space. 

Storing your valuable watches in a box full of hi-tech advantages covered in a pleasing exterior would be a delightful gift you could ever give to your collections, don’t you think so?

Watches are held on a fully adjustable clip that has a leather covered soft pad and which slots into cups inset into the body of the winder. The cups are designed to always stop in the vertical position when stationary. Our watch winders are designed to fit all different sized watches.

Our fireproof safes use insulated fire-rated materials designed to withstand extreme heat while protecting your watches and valuables. Each model includes multi-layer construction, heat-resistant barriers, and reinforced steel framing.

All of our watch safes are crafted exclusively from 304 stainless steel, chosen for its exceptional durability, corrosion resistance, and stable performance over time. This grade is widely used in high-security applications for its strength and structural integrity, making it the ideal material for long-term protection of valuable timepieces.

Yes. Select models include integrated silent-rotor winders inside the safe. These offer the convenience of secure storage and daily winding, ideal for collectors with active rotation pieces.

Absolutely. You can customize interior layout, winder modules, lighting, finish, shelving, and more depending on the model. Custom options are ideal for multi-watch collections and luxury storage rooms.

Our Watch Safes & Vault Systems uses the Swiss Maxon® motors.

We work with certified white-glove movers and installers worldwide. All deliveries include in-room placement, uncrating, and secure setup by trained safes transportation technicians.

Our premium vaults use a fire-resistant composite rated for 60 minutes at 1000°C. Ballistic options up to EN 1522 FB4 (9mm/.44 Mag) are available upon custom order.

Our 24-Hour Team will send a certified technician or arrange a secure replacement. Every unit is backed by a 10-Year Warranty and Lifetime Support.

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes, we do. Shipments to United Emirate Arab are faster and more efficient, thanks to our special partnership with DHL Express UAE.

All of our products are delivered from Seattle, Washington.

All Enigwatch winders are in stock and ship from our US warehouse within 5–7 business days worldwide. Custom safes and vaults are made to order, delivered in 5–7 weeks with full white-glove installation.

Yes. Once your order passes inspection, your Sales Concierge will send a secure tracking link with live updates via email and text messages. For real-time shipment visibility, you can also track your order directly through our tracking portal.

Yes. Every order is shipped with full insurance and requires signature confirmation upon delivery.

We are currently able to ship to most countries all over the world with dedicated services for the USA, UAE, Europe, and APAC. All shipments are fully insured from our facility to your doorstep.

Unfortunately, yes. While we ship to most countries worldwide, we are currently unable to ship to Hawaii and any countries experiencing significant conflict.

Please check our product pages for specific country availability.

We work with DHL, FedEx, and UPS to deliver our products to your home. The delivery service will be assigned automatically when you checkout.

We accept all major credit cards including Mastercard, Visa, American Express, Discover, (Pay-later service), Amazon Pay, PayPal, Google Pay, Apple Pay, and Affirm Financing. We constantly improve available payment methods so we can have a wider range of selections.

All Enigwatch winders and vaults include a Lifetime Motor Warranty, 10-Year Structural Warranty, and 60-Day Satisfaction Policy. If anything falls short, we make it right for life

Yes. All Enigwatch safes can be insured under your homeowners, valuables, or specialty collection policy. Because Enigwatch safes are UL-tested. Most major insurers (including Chubb®, AXA®, and Lloyd’s) classify them as “approved storage units”. We can provide official valuation and certification documents upon purchase.

At this time, Affirm is not available for those outsides of the United States. If you have specific questions about Affirm, please contact Affirm.com/help.

Enigwatch® will not charge a fee to use the Affirm payment plan. All terms and conditions of your Affirm payment plan, including any fees and/or interest, are determined directly between the pass holder and Affirm. If you have specific questions about Affirm, please contact Affirm.com/help.

Yes.