At Enigwatch, delivery is not a transaction—it is the ceremonial beginning of ownership. Every shipment is executed with the same mastery, discretion, and engineering integrity that define each Enigwatch vault and watch winder. The logistics team at Enigwatch oversees every detail, ensuring each client’s legacy is protected from the atelier to the client’s private sanctuary.
The Enigwatch Standard: Security, Discretion, Assurance
Included with every order, InsureShield™ Shipment Protection ensures every investment is shielded against the unexpected from dispatch through installation, while for the flagship Vault Series, professional white-glove delivery and discreet ground-floor installation are provided as a standard privilege, guaranteeing privacy, security, and seamless integration into any residence.
Unlike ordinary brands, Enigwatch's logistics concierge directly manages every shipment—no outsourcing, no compromise. Collectors from Beverly Hills to Palm Jumeirah trust Enigwatch for delivery that is as discreet as it is precise.
Shipping Fee
None. Enigwatch offers free shipping worldwide for all products.
For the Vault Series, white-glove ground-floor delivery and professional installation are included as part of the ownership privilege.
Duties, taxes, and local fees are the responsibility of the client and are calculated at checkout.
Order Processing & Security
Most orders depart the Enigwatch U.S. facility within 1–2 business days of payment confirmation. Bespoke Vault Series and custom installations require additional lead time; perfection is never rushed. All deliveries are subject to verification and may be divided into multiple secure parcels for maximum protection.
Ownership risk and title transfer to the client at the moment the collection is entrusted to the carrier, following global best practices for high-value assets.
Delivery Address Protocol
To ensure flawless service, the delivery address must be both complete and correct at the time of order. Returned shipments due to incomplete addresses will incur supplemental fees. A daytime contact number is required for personal delivery confirmation.
Delivery Timelines
Upon dispatch, comprehensive real-time tracking is provided to allow clients to monitor the Enigwatch journey at every stage. Most orders are delivered within 2–7 business days; remote destinations may require additional time. The logistics team communicates promptly should exceptional circumstances arise.
Receiving Your Delivery
Welcoming Enigwatch into the home is an occasion. Each delivery is prepared and overseen with precision. Upon arrival, inspection of the package in the presence of the carrier is recommended. If signs of tampering or significant damage are present, delivery may be refused, stating “damaged” on the carrier’s receipt. For minor issues, delivery should be accepted but all concerns documented.
If a defect or missing component is discovered after unboxing, contact must be made within 30 days to support@enigwatch.com with order details and supporting media. The rapid-response team at Enigwatch resolves claims discreetly and efficiently.
Resolution & Assurance
Should an item arrive defective, a replacement matching the original specification is dispatched at no cost. All claims are prioritized and handled with the discretion and urgency expected by serious collectors. Replacements are shipped within 5–7 business days of claim verification.
Please note: Replacements are provided only for identical models (color, style, and finish). Refunds or exchanges are not available for damaged items.
A collection is more than valuable—it is a legacy. This is why world-class collectors trust Enigwatch for delivery that is as considered and elevated as the pieces it protects. For bespoke requests or to consult the logistics concierge, contact support@enigwatch.com. True peace of mind starts here.