Delivery & timelines
What to Expect After Ordering
Every Enigwatch product is built to exacting specifications. Delivery timelines vary based on what you've ordered. Here's what to expect so there are no surprises.
Impresario, Virtuoso, Yachtline
Watch Winders
In-stock models
Ships within 3-5 business days. Delivery within 7-14 business days via FedEx/UPS.
Pre-order models
4-8 weeks production + 7-14 days shipping. Production update email at the halfway point.
Centennial, Veron, Titan Sanctum
Watch safes & vaults
Standard configurations
4-8 weeks production + 2-3 weeks freight shipping via specialized carriers with liftgate.
Custom configurations
8-16 weeks production. Progress photos sent at each milestone.
Professional installation
Scheduled separately. Typically within 1-2 weeks of delivery.
$20,000+
Custom & bespoke
Design phase
2-4 weeks for 3D renders, material selection, and approval.
Production
12-20 weeks depending on specifications.
Delivery + installation
2-4 weeks after production completes.
Total timeline
4-7 months from order to installation.
Order Communication
You will receive updates at every stage of your order.
Order confirmation
Immediately after purchase
Production start
When your item enters production
Shipping notification
With tracking number when it ships
Delivery scheduling
For vault orders requiring installation
Questions about your order? Email support@enigwatch.com or call +1 (833) 600-0077. Include your order number for fastest response.
Security, Discretion, Assurance
The Enigwatch Standard
Included with every order, InsureShield™ Shipment Protection ensures every investment is shielded against the unexpected from dispatch through installation, guaranteeing security and seamless integration into any residence.
Unlike ordinary brands, Enigwatch's logistics concierge directly manages every shipment, no outsourcing, no compromise. Collectors from Beverly Hills to Palm Jumeirah trust Enigwatch for delivery that is as discreet as it is precise.
Shipping Fee
None. Enigwatch offers free shipping worldwide for all products. Duties, taxes, and local fees are the responsibility of the client and are calculated at checkout.
Installation Scheduling Window
We offer complimentary professional installation for your Vault order, however, If installation is not confirmed or accepted within 7 days of the initial delivery attempt, customers may be responsible for additional service or rescheduling fees to arrange a new installation date.
White Glove Delivery
For all vault and safebox orders, white glove delivery is included as standard. A dedicated delivery team will bring your unit to any room in your home, position it in your preferred location, unpack, and remove all packaging materials. Assembly and installation are scheduled for the next available day after delivery.
For watch winder orders, white glove delivery is available on request. Contact support@enigwatch.com or call +1 (833) 600-0077 to arrange this before your order ships. Most winders are compact enough to set up on your own, but the service is there if you prefer hands-free delivery.
Delivery Address Protocol
To ensure flawless service, the delivery address must be both complete and correct at the time of order. Returned shipments due to incomplete addresses will incur supplemental fees. A daytime contact number is required for personal delivery confirmation.
Address Changes After Shipment
Please ensure your shipping address is accurate and complete at checkout. Once your order has been processed and a tracking number has been issued, the shipment has been released to the carrier.
- If you request an address change after tracking is issued, the shipment must be rerouted through the carrier. Due to the coordination and carrier fees involved, a $200 address change fee will apply.
- All reroute requests are subject to carrier approval and may cause delivery delays. In some cases, rerouting may not be possible once the shipment is in transit.
- We recommend reviewing your shipping details carefully before placing your order.
Receiving Your Delivery
Welcoming Enigwatch into the home is an occasion. Each delivery is prepared and overseen with precision. Upon arrival, inspection of the package in the presence of the carrier is recommended. If signs of tampering or significant damage are present, delivery may be refused, stating “damaged” on the carrier’s receipt. For minor issues, delivery should be accepted but all concerns documented.
If a defect or missing component is discovered after unboxing, contact must be made within 30 days to support@enigwatch.com with order details and supporting media. The rapid-response team at Enigwatch resolves claims discreetly and efficiently.
Resolution & Assurance
Should an item arrive defective, a replacement matching the original specification is dispatched at no cost. All claims are prioritized and handled with the discretion and urgency expected by serious collectors. Replacements are shipped within 5–7 business days of claim verification.
Replacements are provided only for identical models (color, style, and finish). Refunds or exchanges are not available for items damaged after delivery due to misuse, mishandling, or normal wear and tear.
A collection is more than valuable, it is a legacy. This is why world-class collectors trust Enigwatch for delivery that is as considered and elevated as the pieces it protects. For bespoke requests or to consult the logistics concierge, contact support@enigwatch.com. True peace of mind starts here.