At Enigwatch, delivery is not a transaction, it is the ceremonial beginning of ownership. Every shipment is executed with the same mastery, discretion, and engineering integrity that define each Enigwatch vault and watch winder. The logistics team at Enigwatch oversees every detail, ensuring each client’s legacy is protected from the atelier to the client’s private sanctuary.
The Enigwatch Standard: Security, Discretion, Assurance
Included with every order, InsureShield™ Shipment Protection ensures every investment is shielded against the unexpected from dispatch through installation, guaranteeing security and seamless integration into any residence.
Unlike ordinary brands, Enigwatch's logistics concierge directly manages every shipment, no outsourcing, no compromise. Collectors from Beverly Hills to Palm Jumeirah trust Enigwatch for delivery that is as discreet as it is precise.
Shipping Fee
None. Enigwatch offers free shipping worldwide for all products.
Duties, taxes, and local fees are the responsibility of the client and are calculated at checkout.
Order Processing & Security
Most orders depart the Enigwatch U.S. facility within 1–2 business days of payment confirmation. This timeframe covers payment verification, order review, and secure packing prior to handover to the carrier.
For custom safebox configurations, a production lead time of approximately 6–8 weeks applies before dispatch. Each unit is built to specification and undergoes detailed fabrication, finishing, and quality-control procedures, which is why additional time is required. Once complete, these orders leave the Enigwatch U.S. facility under the same secure handling protocols.
All deliveries are subject to verification and may be divided into multiple secure parcels for maximum protection.
Ownership risk and title transfer to the client at the moment the collection is entrusted to the carrier, following global best practices for high-value assets.
Installation Scheduling Window
We offer add-on professional installation for your order, however, If installation is not confirmed or accepted within 7 days of the initial delivery attempt, customers may be responsible for additional service or rescheduling fees to arrange a new installation date.
Delivery Address Protocol
To ensure flawless service, the delivery address must be both complete and correct at the time of order. Returned shipments due to incomplete addresses will incur supplemental fees. A daytime contact number is required for personal delivery confirmation.
Delivery Timelines
Upon dispatch, comprehensive real-time tracking is provided to allow clients to monitor the Enigwatch journey at every stage. Fulfillment time varies by product:
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In-stock items: Majority of watch winders are in-stock and typically ship within 3–7 business days unless noted at the time the order is placed or you receive an email notice that an item in your order has been delayed.
- Custom safebox: Customized safebox models have a standard production lead time of 6–8 weeks before dispatch, as each unit is built to your specifications and undergoes detailed fabrication, finishing, and quality-control procedures. This extended timeframe will be clearly communicated during the ordering process.
Orders can be delayed due to verification, external conditions, or the time the order has been placed; remote destinations may require additional time. The logistics team communicates promptly should exceptional circumstances arise.
Lead Time Vault & Safebox
For the Vault Series and customized safebox configurations, the standard lead production time is 6–8 weeks. This timeframe encompasses the full production cycle and all required quality-control procedures, and may vary depending on the level of customization, selected finishes, and installation specifications. These steps are essential to ensure that each unit meets our performance standards and arrives in optimal condition.
Upon completion of your order, our Customer Support Team, in coordination with our Logistics Concierge, will provide an estimated delivery window. They will continue to monitor the order’s progress and will notify you promptly should any factors arise that may affect the scheduled delivery.
Receiving Your Delivery
Welcoming Enigwatch into the home is an occasion. Each delivery is prepared and overseen with precision. Upon arrival, inspection of the package in the presence of the carrier is recommended. If signs of tampering or significant damage are present, delivery may be refused, stating “damaged” on the carrier’s receipt. For minor issues, delivery should be accepted but all concerns documented.
If a defect or missing component is discovered after unboxing, contact must be made within 30 days to support@enigwatch.com with order details and supporting media. The rapid-response team at Enigwatch resolves claims discreetly and efficiently.
Resolution & Assurance
Should an item arrive defective, a replacement matching the original specification is dispatched at no cost. All claims are prioritized and handled with the discretion and urgency expected by serious collectors. Replacements are shipped within 5–7 business days of claim verification.
Please note: Replacements are provided only for identical models (color, style, and finish). Refunds or exchanges are not available for damaged items.
A collection is more than valuable, it is a legacy. This is why world-class collectors trust Enigwatch for delivery that is as considered and elevated as the pieces it protects. For bespoke requests or to consult the logistics concierge, contact support@enigwatch.com. True peace of mind starts here.
