At Enigwatch, every vault and winder we create is designed for life and backed for life. That’s why each built-in safe and vault door is protected by a true lifetime mechanical warranty, covering the internal motor system that powers your vault. If something ever goes wrong, we’ll make it right. No loopholes. No legal gymnastics.

We rarely receive warranty claims—but when we do, we act fast. Every issue is taken seriously, not just resolved but engineered out of future designs. And in the rare case where third-party commercial-grade components fail, we discreetly handle the repair or replacement so your experience remains seamless.

Why can we offer this warranty?

Because Enigwatch Vaults and Winders are engineered to last a lifetime. From Swiss Maxon® motors used on NASA's Mars Rover to precision biometrics, Italian Nappa leather, and Macassar Ebony wood from Alpi® Italy. Every element is overbuilt to perform permanently.

Why do we offer this warranty?

Because our clients are the top 0.01%. You value certainty, integrity, and enduring excellence. And we believe a warranty should reflect that trust.

You didn’t buy a product. You invested in a legacy. We stand behind it—for life.

What’s Not Covered

This warranty does not cover the contents of the vault or winder or damage caused by external accidents beyond our control (e.g., flooding, vehicle impact, or tampering by children). But even then, we’ll help you get operational again quickly and affordably.

How to Claim Your Warranty

1. Contact us at support@enigwatch.com with your order number and a brief description of the issue.
2. Include photos or videos that clearly show the problem.
3. Our concierge support team will respond within 24 hours with a resolution plan.
4. If eligible, we’ll dispatch a certified technician or send a replacement, whichever ensures your satisfaction.

For immediate help, reach out to support@enigwatch.com or call us at +1 (833) 600-0077. Enigwatch Support is available 7 days a week.