At Enigwatch, we are pleased to offer our valued customers worldwide a 365-day return policy. This policy reflects our commitment to delivering an exceptional shopping experience and ensuring your complete satisfaction with every purchase.
We have full confidence in the quality of our products, which is why we offer this generous return window. We understand that selecting the perfect watch winder or safe box is a significant decision, and we want you to experience the product in your home before making a long-term commitment.
Each of our products is crafted with extensive research, utilizing specialized materials and layered quality control procedures, with a dedicated artisan assigned to ensure the highest standard of craftsmanship.
The majority of our customers are thoroughly satisfied with their purchases, with only a small percentage initiating returns. However, we recognize the importance of flexibility, and we reserve the right to approve returns based on the condition of the item and its packaging. Please note that shipping fees are non-refundable.
Return Conditions
To qualify for a return, the following conditions must be met:
- The item must be new, unused, and in its original, undamaged packaging.
- Items that are damaged, scratched, stained, or altered are not eligible for return.
- Only items in their original and undamaged packaging will be accepted for return.
Return Shipping: The customer is responsible for the return shipping fee, which will be deducted from the refund if applicable.
Cancellations & Exclusions
Within 12 Hours of Order Placement
Orders canceled within 12 hours of order placement and prior to our warehouse processing the order for shipment will be fully refunded.
Made-to-Order & Bespoke Products
At Enigwatch, all products, including watch winders and safe boxes, are bespoke and made-to-order. As such, cancellations and refunds are not permitted once the order is confirmed.
These items are manufactured to meet your specific needs and are considered a final sale upon confirmation. Please ensure that all product specifications and designs are finalized before placing your order, as we are unable to accommodate cancellations or refunds after confirmation.