Company Facts & Certifications
Is Enigwatch Legitimate? Everything You Need to Know
Spending $3,000 to $50,000 on a watch winder or safe from an online brand requires trust. Here's everything we can share to help you make an informed decision.
Who is Behind Enigwatch?
Enigwatch is operated by Time International LLC, headquartered at 3000 Scott Blvd, Santa Clara, California 95054. The company was founded by Christopher Schmidt, an architect and engineer who designed the original Enigwatch product line. Our COO, Thomas, manages day-to-day operations and customer escalations.
1
State-of-the-Art Technology
Every movement is powered by industry-leading precision components. Our high-end models run on ultra-quiet Japanese Mabuchi motors for optimized performance. Engineered for consistency, silence, and longevity.
2
Crafted from the Finest Materials
Only the best makes the cut. Every Enigwatch product uses:
- Alcantara interiors — sourced from the same supplier that provides interiors for Ferrari, Porsche, and Gulfstream aircraft.
- Italian Nappa leather by Gruppo Mastrotto — one of the world's leading leather manufacturers.
- Macassar Ebony veneer by Alpi (Italy) — FSC-certified (FSC-CO04666) sustainable wood sourcing.
3
Certified Protection
Enigwatch vaults are rigorously tested and certified to meet global standards. Here are our certifications:
- EN 15659 LFS 30P — Fire protection certification (30 minutes fire resistance)
- EN 1143-1 Grade I — European burglary resistance standard
- GA 165-2016 Grade 3A — Ballistic glass certification (bulletproof, Centennial line)
- FSC (FSC-CO04666) — Sustainable wood sourcing
- ISO 14001 — Environmental management (manufacturing partners)
- LWG — Leather Working Group responsible sourcing certification
4
Bespoke Winders & Vaults
No two collections are the same, so why should your watch storage be? We offer full customization, including size, compartments, materials, and finishes.
5
Free worldwide shipping
Every order ships free, worldwide. Delivery timelines vary by product. See our full shipping details for what to expect.
6
Lifetime Warranty
Lifetime warranty on all Mabuchi motors. 10-year structural warranty on safes and cabinets. 2-year warranty on all other components. Extended warranty plans available for full coverage.
7
Professional Installation, Worldwide
For all vaults, we provide a complimentary professional installation and setup service. Our expert team ensures a seamless experience, from carefully unboxing your safebox to positioning it precisely where you need it.
8
60-Day Returns
Every standard Enigwatch product is backed by a 60-day return window. If it doesn't meet your expectations, contact our support team to initiate a return.
9
24/7 Priority Concierge Support
Have a question? Need updates? Planning a bespoke order? Our dedicated team is available around the clock to assist with any request, no matter where you are in the world.
10
Our Showroom & Headquarters
Our headquarters and showroom is at 3000 Scott Blvd, Santa Clara, CA 95054. Showroom visits are available by appointment — email showroom@enigwatch.com to schedule.
Who Are Our Clients?
We serve private collectors in the US, UAE, UK, and Singapore; authorized watch dealers; luxury hotels including Las Vegas Sands Hotel Group; and corporate clients through our trade program.
