I’m having trouble signing into my account. What should I do?
If you’re having trouble logging in, here’s what to check:
- Make sure you're entering the correct email address associated with your account.
- Wait a few moments and check your inbox for the 6-digit login code.
- If you don’t see the code, check your spam, promotions, or junk folders.
- If needed, request a new code and ensure your email app is actively refreshing.
Still not receiving your code or unable to sign in? Contact our support team with the subject line “Login Issue” and we’ll help get you back in
The website isn’t working properly for me.
If certain pages aren't loading or features appear broken:
- First, refresh the page or try opening it in an incognito/private window.
- Clear your browser’s cache and cookies.
- Make sure your browser is up to date.
- Disable any ad blockers or browser extensions that could be interfering.
Still having trouble? Reach out to us with screenshots or a short description of the issue so we can assist you directly.
Which browsers and devices do you support?
Enigwatch® website is optimized for:
- Google Chrome (latest version)
- Safari (latest version)
- Microsoft Edge
- Firefox
We also support browsing on most modern mobile devices and tablets. For the best experience, make sure your browser is up to date.
I didn’t receive my account activation or reset email. What now?
Please check your spam or promotions folder—it might have landed there. If it’s still missing:
- Wait a few minutes and try sending the email again.
- Add our email address (e.g., support@enigwatch.com) to your contacts list.
- If you're still not receiving it, contact our team and we’ll assist you manually.
Why does the site feel slow or laggy?
This can happen for a few reasons:
- You may be on an outdated browser. Try updating it.
- Your internet connection may be temporarily slow.
- Try accessing the site on a different network or device.
- Ad blockers or VPNs may interfere with performance.
If none of these help, send us a message with details so we can investigate.
Is my personal and payment information secure?
Yes. We use industry-standard SSL encryption across the entire site. Your data is securely transmitted and never shared with third parties outside of essential service providers (e.g., payment gateways, fulfillment partners).
For added security, we recommend using a strong password and not sharing account credentials.