Return Shipping Guidelines
Our returns team will be able to provide you with the closest location available for you to ship the return. We will process your return within 5-7 business days of us receiving the product.
If you can include a tracking number for us for the return of the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
Enigwatch® does not cover the cost of return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 1-2 business days.
You can choose between a refund to your original payment method (1-3 Days) or an in-store credit (Instant)
Any purchase from enigwatch.com means that you understand and agree with our terms of service.
How Can I Cancel My Order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order. There is a 5% cancellation fee to cover transaction processing costs. These charges are not refunded to us if we process a cancellation.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, then you must follow our return policy in order to get a refund once you receive your product. Our customer service team is on standby to help you out!
Where Are You Located?
Enigwatch operates in many countries around the world! We have multiple warehouses based out of the USA, UK, and EU countries.
Our head office is located at 651 N Broad St, Suite 205 Middletown, Delaware 19709
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.
Shipping Orders
For most products, including our standard watch winders and in-stock safeboxes, your order is typically processed, shipped, and delivered within approximately 3–7 business days from payment confirmation.
For custom safeboxes and vaults, a production lead time of approximately 6–8 weeks applies prior to dispatch. Once shipped, these items generally follow the same delivery timeframe as our standard products.
Any expected delivery dates provided are estimates, and orders may be delayed due to verification requirements, external conditions, or the time the order was placed. Certain products may be delivered in separate shipments.
For Alaska and Hawaii addresses, additional shipping costs apply.