• All Enigwatch winders are in stock and ship from our U.S. warehouse within 5–7 business days worldwide.
• Custom safes and vaults are made to order, delivered in 5–7 weeks with full white-glove installation.

Every Enigwatch vault is equipped with a dual locking system for maximum security and reliability:

• Automatic Lock (Securam® System) – This is a digital motorized lock powered by the vault’s internal control unit. It allows PIN-code access, auto-locking after closure, and failsafe battery backup for uninterrupted operation.
• Mechanical Lock (2 Manual Keys) – In addition to the digital system, every vault includes two precision-cut mechanical keys. These serve as a manual backup.

Enigwatch uses two motor systems, each selected for its purpose and performance level:

• Watch Safes & Vault Systems: Swiss Maxon® motors.
• Watch Winder Series: Mabuchi® Motors including for the Yachtline, Virtuoso, Impresario, Centennial collections.

We ship only via DHL Express, FedEx, and certified white-glove partners. Packaging is reinforced with crate. All orders include insurance and real-time tracking.

We work with certified white-glove movers and installers worldwide. All deliveries include in-room placement, uncrating, and secure setup by trained safes transportation technicians.

Each unit ships in a custom wood crate, lined with foam, plastic, and anti-shock bubble wrap for maximum protection.

Our 24-Hour Team will send a certified technician or arranging a secure replacement. Every unit is backed by a 10-Year Warranty and Lifetime Support.

Yes. Choose your layout, slot count, veneers, and finishes ranging from Gruppo Mastrotto Italian leather to Alcantara® interiors to Alpi® veneers. Our in-house design team ensures a perfect fit from concept to installation. To explore full customization options, visit our Custom Safes here.

The outer shell features a multi-layer armored composite for impact and heat resistance, finished with tempered laminated glass or Italian wood veneer by Alpi®. Custom finishes are available upon request.

All Enigwatch systems use a dual power system, direct AC power with an integrated battery that provides up to 6 months of standby operation in case of power outage. We recommend direct AC power for daily use.

Yes. Once your order passes inspection, your Sales Concierge will send a secure tracking link with live updates via email and text messages. For real-time shipment visibility, you can also track your order directly through our tracking portal.

Yes. We offer complimentary insured worldwide shipping. Vault orders include free white-glove delivery and setup.

If you lose your key or experience a lockout, our 24-hour Global Response Team can dispatch a technician or guide you through a secure override process. We guarantee resolution within 24 hours worldwide.

Yes. All replacement parts, motors, locks, hinges, and control panels are covered under 10 Year warranty and replacement are free of charge.

Yes. All Enigwatch winders are compatible with all automatic mechanical watches, including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Vacheron Constantin, and more. Each slot can be independently program to match factory winding specs. See recommended TPD Data.

Our premium vaults use a fire-resistant composite rated for 60 minutes at 1000°C.
Ballistic options up to EN 1522 FB4 (9mm/.44 Mag) are available upon custom order.

Yes. We partner with Affirm, to offer 0% APR options for qualified buyers. Select Affirm at checkout to view plans instantly.

Yes. All Enigwatch safes can be insured under your homeowners, valuables, or specialty collection policy. Because Enigwatch safes are UL-tested. most major insurers (including Chubb®, AXA®, and Lloyd’s) classify them as “approved storage units”. We can provide official valuation and certification documents upon purchase.

Each winder is virtually maintenance-free. We recommend dust-wiping the interior and exterior monthly and if you need service calibration, please contact our concierge here.

All Enigwatch winders and vaults include a Lifetime Motor Warranty, 10-Year Structural Warranty, and 60-Day Satisfaction Policy. If anything falls short, we make it right for life.