For Alcantara® and leather areas, wipe gently with a slightly damp cloth. Glass surfaces can be cleaned using a mild, ammonia-free glass cleaner applied to a cloth, not sprayed directly. For best results, we recommend the Colourlock® Leather & Alcantara Care Kit.
The Concept
For those who see timekeeping as a 'virtue' of art, the Virtuoso™ series stands as a modern classic of artistry. Its exterior is layered from rare Macassar Ebony and finished in a flawless piano gloss, while the Alcantara® Italian interior houses each timepiece in understated luxury.
Technical Details
Key Features
Product Specifications
Type
Luxury Automatic Watch Winder
Interior Material
Foam Core + Alcantara®
Exterior Material
100% Macassar Ebony Wood Finish
Surface Finish
High-Gloss Lacquer
Hinge System
Blum® Austrian Soft-Close Hinges
Unlock System
Personalized Key
Winder Motor
Mabuchi® Japan Motor
Winder Control
ChronoSync™ Touch Panel
Rotation Direction
Alternating, Clockwise, Counterclockwise
Power Supply
Global Universal Power Adapter
TPD (Turns Per Day)
480-1920 (Individually Adjustable)
Cooling System
5°C-25°C Temperature rang
Weight & Dimensions
Dimensions
W 18.9 x D 12.6 x H 25.6 inches (W 48 x D 32 x H 65 cm)
Weight
24.46 lbs (12 kg)
Shipping Weight
35.27 lbs (16 kg)
Care Instructions
Use a soft, dry microfiber cloth to gently dust all surfaces. Avoid water, alcohol, or abrasive cleaning agents. Polished steel and painted metal should be cleaned using only a soft cloth.
Warranty & Support
We proudly offer a 10-Year Warranty & Lifetime Support, covering all manufacturing defects in motors, components, and structural integrity. If an issue arises, our support team will work swiftly to resolve it with care and transparency.
Please note: damage from misuse, accidents, commercial applications, or normal wear and tear is not covered. For full terms or assistance, contact our 24/7 Concierge Support Team. This warranty is valid for in-stock purchases only and cannot be applied retroactively.
Security
Personalized Key
Sound
10dB Ultra-Quiet
Included In The Box
VIRTUOSO™ SERIES 12 WATCH WINDER
UNIVERSAL POWER ADAPTER
REMOTE CONTROL
Product Highlights
Essential details designed for everyday comfort.
Have a question? We are here to help.
What's the delivery time?
All Enigwatch winders are in stock and ship from our U.S. warehouse within 5–7 business days worldwide. Custom safes and vaults are made to order, delivered in 5–7 weeks with full white-glove installation.
What's the difference between mechanic lock and automatic lock?
Every Enigwatch vault is equipped with a dual locking system for maximum security and reliability:
- Automatic Lock (Securam® System) – This is a digital motorized lock powered by the vault’s internal control unit. It allows PIN-code access, auto-locking after closure, and failsafe battery backup for uninterrupted operation.
- Mechanical Lock (2 Manual Keys) – In addition to the digital system, every vault includes two precision-cut mechanical keys. These serve as a manual backup.
How are orders shipped?
We ship only via DHL Express, FedEx, and certified white-glove partners. Packaging is reinforced with crate. All orders include insurance and real-time tracking.
What is the fire or ballistic rating?
Our premium vaults use a fire-resistant composite rated for 60 minutes at 1000°C.
Ballistic options up to EN 1522 FB4 (9mm/.44 Mag) are available upon custom order.
What if my vault locks, breaks, or I lose the key?
Our 24-Hour Team will send a certified technician or arranging a secure replacement. Every unit is backed by a 10-Year Warranty and Lifetime Support.
Are my watches compatible?
Yes. All Enigwatch winders are compatible with all automatic mechanical watches, including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Vacheron Constantin, and more. Each slot can be independently program to match factory winding specs. See recommended TPD Data.
What is your warranty?
All Enigwatch winders and vaults include a Lifetime Motor Warranty, 10-Year Structural Warranty, and 60-Day Satisfaction Policy. If anything falls short, we make it right for life.
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